Customer Experience & Digital Strategy Expert (f/m/d) - #2107899

E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalisation and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.

We are looking for a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible.

Your Responsibilities

• Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences
• Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency
• Assist in enhancing intelligence and analytics capabilities to develop a 360° customer view
• Collaborate with local units to implement digital initiatives in customer experience and service excellence
• Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience
• Facilitate best practice sharing across local units to enhance digital experience and operational excellence
• Support the E.ON Playmaker strategy, e.g. with focus on Digital Bill
  
  
  

Your Profile

• University degree in Business Administration, Economics, Engineering, or a quantitative discipline
• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field
• Strong analytical skills and a data-driven mindset to support decision-making and strategy development
• Knowledge of AI-driven customer service solutions and digital transformation trends
• Excellent communication, collaboration, and problem-solving skills
• Ability to work in a cross-functional, international environment and engage with multiple stakeholders
• Proactive, adaptable, and solution-focused approach to managing complex challenges
• Passion for continuous learning, innovation, and customer-centric strategies
• Willingness to travel to our European regions
  
  
  

What We Offer You

E.ON is united in working on the most exciting issue that our generation needs to solve: climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.

To keep you motivated and healthy we are offering you the following benefits:

• High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad: up to 20 days in the European economic area
• Modern and agile work environment: a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
• Personal growth: life-long independent learning making use of a broad range of training and development opportunities
• Family service support: in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
• Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
• Various health offers: e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
• Corporate benefits: employee share program, pension scheme, employee discounts, several special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility: private car and bike leasing
  
  
  

Do you have questions?

If you have any questions about this role, please contact: Jana Klementz, [email protected].

For further information please contact Beatrice Rapp, [email protected].

Are you already convinced that this is the next step in your career? If yes, we would be happy if you would register and apply online!

Please note that applications via email will not be considered. Please only use our online application system.

What you need to know:

Contract type: Permanent

Work Model: Hybrid

Working time: Full time; Part time

Company: E.ON SE

Function area: Corporate Digital Technology; Customer Service

Location: Essen, München