Specialist Customer Care Solutions (m/w/d) - #2135323

Your tasks

• Collaboration with International Teams: Work alongside global teams to gather and analyze business requirements, ensuring alignment with stakeholder feedback and organizational needs
• Product Backlog Management: Define and prioritize the product backlog to enhance customer care processes on a global scale, focusing on improving customer experience
• Customer Care Solutions: Evaluate, select, and implement Customer Care solutions that align with organizational objectives, while ensuring seamless integrations and data flows
• Performance Monitoring: Monitor key performance indicators (KPIs) to assess the effectiveness of processes and solutions, driving continuous improvement based on data analysis and customer feedback
• User Training and Documentation: Conduct user training and create documentation for new systems, facilitating ongoing communication between stakeholders and development teams
• Industry Trends: Stay updated on industry trends and emerging technologies relevant to customer care
• 3rd Level Support: Support of responsible solutions

Your profile

• Expertise in Customer Care: Strong understanding of business requirements and operational processes within customer care
• Proficient in Solutions: Skilled in customer care solutions including Microsoft, Salesforce, SAP, ServiceNow, and Zendesk
• Analytical Skills: Excellent analytical and problem-solving abilities to address complex challenges
• Experienced in Agile Environments: Several years of experience as a product/solution owner or project manager within agile frameworks
• Project Execution Knowledge: Familiarity with agile software development and proven experience in executing projects effectively
• Digital Proficiency: High affinity for digital technologies and a strong understanding of online platforms
• Communication Skills: Excellent verbal and written communication abilities in English, with German proficiency considered a plus. Minimum language skills: B2 in German and B2 in English
• Education and Experience: Bachelor’s degree or relevant professional work record; first practical or professional experiences are required

Your benefits

• Modern Work Environment: Work at the ALDI Nord Campus with an open-space concept, on-site restaurant, café, parent-child office, and parking garage including E-charging stations
• Work-Life Balance: Flexible working hours and a hybrid working model with the possibility of partial remote work (up to 40%) as well as 30 vacation days (full-time)
• Mobility: Free E-charging at the ALDI Nord Campus, coverage of the Deutschlandticket, or a transportation allowance
• Healthcare & Prevention: On-site fitness center and partnerships with fitness studios
• Onboarding & Development: Structured onboarding and a variety of opportunities for personal and professional development (e.g., ALDI Academy, eLearnings, etc.)
• Impact & Team Power: High degree of creative freedom and unbeatable team power in a high-performance work environment
• Salary & Employee Discounts: Secure job with the inventor of discounts, offering an attractive salary and corporate benefits

Contact

ALDI Einkauf SE & Co. oHG

Eckenbergstraße 16b

45307 Essen

About us

The ALDI Nord group is one of the leading food retailers. For over 110 years, ALDI has stood for the creation of the discount principle. Our mission is to provide people everywhere and anytime with their daily essentials: quality products at low prices – simply and quickly. This also includes making shopping as easy as possible for our customers. That’s why we give our best every day and reinvent ourselves time and again. Combined talent and commitment - that is the POWER behind our success stories. Across Europe in 8 countries with around 5,400 stores and more than 91,000 employees. We are: Simply ALDI. Powered by people.