Critical Incident Coordinator (f/m/d) 1 - #2139083

You have a passion for technology and want to make the world a greener place?

Then become a playmaker and join our team as Critical Incident Coordinator (f/m/d) 1 at E.ON Digital Technology.

We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…

… it’s on us to make new energy work!

The Team - your impact

Our expert team in the Operations Control Center ensures smooth and efficient management of our operational processes. Working in a 24/7 mode, you will use your analytical skills and technical knowledge to monitor and evaluate daily operations. You will set up processes for effective alert handling, review monitoring platforms, analyze data with AI to identify patterns, and recommend improvements. Your key task will be to ensure that the alerts we receive are of high value for the business and the Operations Control Center team. Additionally, you will provide training and guidance on new processes and technologies to the 24/7 team and product teams.

Your Role - meaningful & rewarding

• Lead Operational Processes: Provide leadership and oversight for all operational processes within a 24/7 team of 14 members.
• Crisis Management: Manage, coordinate, and moderate high-pressure incidents together with the team across diverse technology stacks and management levels.
• Drive Continuous Improvement: Implement process and technology enhancements to boost team efficiency and operational effectiveness.
• Ensure Process Quality: Maintain and improve high-quality standards for all operational procedures within the Operations Control Center.
• Empower the Team: Equip the team with the necessary tools, resources, and training to perform their roles effectively.
• Coordinate Daily Operations: Oversee smooth day-to-day operations, ensuring effective communication and collaboration within the team.
• Stakeholder Management: Manage expectations and ensure efficient exchange with our stakeholders.
  
  
  

Your Profile - authentic & open-minded

• Experience as Major/Critical Incident Manager or Operations Manager with a relevant university degree
• Knowledge in cloud operations and/or application operations with a solid understanding of DevOps principles and agile methodologies
• Deep interest in technology and how it can be used to improve operations
• Strong analytical and problem-solving skills, emphasizing continuous improvement
• Profound organizational, coordination, and people management abilities with intercultural competence
• Excellent communication, coaching, and mentoring skills for cross-functional collaboration
• Resilient and confident in critical situations with excellent coordination skills; fluent in English and German
  
  
  

Our Benefits - smart & useful

• We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• We elevate your mobility: From car and bike leasing offers to job tickets for most of our locations - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.
  
  
  

Do you have questions?

For further information please contact the Talent Acquisition Team, ­[email protected].

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:

Job Req ID: 236202

Contract type: Permanent

Working time: Part or Full time

Company: E.ON Digital Technology GmbH

Location: Essen, Hannover, Würzburg, Berlin, München, Hamburg, Frankfurt am Main

Function area: IT Infrastructure & Services; Customer Service; System-/Network-/Incident Management